You can download all your design files if you have an Active account. Please follow the steps below to download your design files:
You can download individual files via Email. Search for the ticket number or title of your design request in your mailbox and download the files. You can also use our portal by searching for the ticket number or title of your design request in the search bar. Select the request and the file version, and click on download.
You can download via Filestack and Box.
To downloaded files via Box, please email us, and we will get back to you with a download link. The link will be active for two weeks only, so make sure you download the files.
To download files via Filestack, go to My Requests, select Delivered, and select Download a CSV. Now used the Google Chrome extension for Filestack and download the files.